Frequently Asked Questions
If you don’t find an answer to your question below, email firstname.lastname@example.org
Using A Coupon
Q. How do I find coupons?
Finding coupons is easy, try using our search bar first, just enter the name of the store you want coupons for and hit enter. If you aren’t searching for a particular store, you can browse by categories.
Q. How do I use the coupon codes?
Most of the software purchase-links on esCoupon are with coupon code, you just click the actual code and will get the discount.
Q. Why doesn’t the coupon work?
Coupons usually don’t work because it has already expired or the company is no longer running the promotion. We try our best to provide working coupons and inform you when they have expired.
Q. How do I vote on a coupon?
Glad you asked! Next to every success-rating box, you will find a box with a green thumbs-up and a red thumbs-down. If the coupon worked, let us know with a thumbs-up! Then, let us know what you bought and how much you saved!
Q. What is “percent success”?
We rely on users like you to tell us which offers work the best. The “percent success” is based on the number of people who gave this offer a thumbs-up vote—if an offer saves you money, let us know!
Q. Who am I buying the software from?
You are purchasing the software from RegNow, which acts as a payment gateway for the software vendors that make the respective products. You will get full version, registration code, technical support and update service as same as full payment. The only difference is less cost.
Q. Is esCoupon safe?
Your shopping safety is guaranteed! Your order will be processed through Digital River network member RegNow. This means that every time you order from us, the industry’s biggest payment processor specializing in digital software sales and delivery is handling your order and ensuring online security. On the order checkout page you will find a secure sign in your browser status bar and address bar ( lock sign, verified by GeoTrust, Inc. ). We go the extra mile to protect you:
Digital River Guarantees that you pay nothing if any unauthorized charges are made to your card as a result of shopping with us.
Digital River Guarantees that all information that you provide while shopping is encrypted so no one can access or use personal information in an unauthorized manner.
Q. How do I get customer support for products bought through esCoupon?
The software company that owns the product will be able to provide you the technical support that you need. To find their support email, you can look in a few places:
Review your emailed order receipt; it is located within that email.
Visit the place where you downloaded/ordered the product. The support contact information will be on the software company’s web site.
If you placed your order using a credit card, please visit the Order Status Page to pull up your order details
Q. What is your Refund Policy?
Each software company offering products through our service has their own return/refund policy. Most of them support 30-day money-back guarantee. We support all return/refund policies of the software companies that we process orders for. You will need to contact the software company directly (their email address is in the emailed order confirmation) to inquire about their return/refund policy and process.
Q. What are the requirements to submit coupons?
For coupons to be approved, you must have a current product promotion.
Q. How do I submit a coupon to the site?
It’s easy! Add a coupon using this simple form. Simply enter the software title and store name, then pick if it’s a coupon code or a promotion. Enter the rest of the information and click “Submit” After a quick review from our staff, the offer will go live on our site.
Q. My coupon was approved, where can I find it?
Once coupons are approved and published, you can view your coupon by entering your store name into our search bar or visiting www.escoupon.com/store/STORE NAME.
Q. Can you create a store page so I can submit my offer?
If you’ve got a great deal, submit it! If we don’t already have the store on our site, our staff will review it and determine if it is a fit for esCoupon.com. If it is, we will create the store with your coupon posted!